Refund policy
RETURNS
Due to the handmade nature of our pieces, we can only offer the following return policy for items shipped back to us within 7-days of purchase. Items can be returned for any reason, but please note that to be eligible for a return, items must be in their original purchase condition, including all product documentation and packaging.
If you would like to return an item that was shipped within the United States, please request a Return Merchandise Authorization (RMA) by emailing info@anakatarina.com. You will then receive a pre-paid, fully-insured shipping label via email. Please note that only one complimentary return is allowed per customer per year. If you wish to return another item after the initial complimentary one, then you will be responsible for shipping and insurance. We recommend that you securely package your items in original packing materials.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order.
Returns are processed during weekdays once the items have been received at our atelier. Following our receipt of your returned item, you'll receive a confirmation email. We will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than AnaKatarina Design), or damaged cannot be accepted for return. Please allow an average of 1-2 weeks for full processing and another 7-10 days after processing for your bank to post credit against your account.
If a package or item delivered to you arrives damaged, please refuse the shipment. If you have already accepted delivery before noticing the damage, please retain all packing materials unless instructed otherwise by AnaKatarina Design, and email us immediately at info@anakatarina.com. Claims for damaged or missing items must be reported to AnaKatarina Design within five days of receipt of your order. To return a damaged piece, please request an RMA, as described above, and you will receive a pre-paid fully insured shipping label via email. Once we receive the damaged item, we will send you a replacement piece, if available, within 10 business days. If a replacement piece is not available, then you will have the option of obtaining a refund.
Regarding international returns, additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, Canada Post). AnaKatarina Design reserves the right to charge your credit card for any fees we incur at the time of package receipt.
The following items are non-refundable, and sales are final.
1. Special and Custom Orders
2. Non-USD currencies.
3. Item(s) shipped over 30 days ago.
4. Exchanges, repairs, or resizing.
5. Items that became damaged or defective after delivery.
6. Engraved Items
We cannot accept items without an AnaKatarina Design Return Merchandise Authorization. Returns with missing paperwork or product cannot be processed.
For orders shipping internationally, the 30-day period begins on the date you receive your order.