PLACING AN ORDER
When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout.
Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our boutique, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and will not be charged for orders that cannot be fulfilled
ONCE AN ORDER HAS BEEN PLACED, WE ARE NOT ABLE TO MODIFY OR CANCEL YOUR ORDER. We reserve the right to decline your order in the event that we are unable to obtain authorization for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.
Items in your shopping bag are not reserved and may be purchased by other clients. You may choose to register your email address to the waiting list for notification of arrival of a selected piece.
Due to the handmade nature of our pieces we can only offer the following return policy for items shipped back to us within 14 days of purchase. Items can be returned for any reason but please note that to be eligible for return, items must be in their original purchase condition, including all product documentation and packaging.
If you would like to return an item that was shipped within the United States, please request a Return Merchandise Authorization (RMA) by emailing firstname.lastname@example.org. You will then receive a pre-paid fully-insured shipping label via email. Please note that only one complimentary return is allowed per customer, per year. If you wish to return another item after the initial complimentary one, then you will be responsible for shipping and insurance. We recommend that you securely package your items in original packing materials.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order.
Returns are processed during weekdays once the items have been received at our atelier. Following our receipt of your returned item, you'll receive a confirmation email. We will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than AnaKatarina Design), or damaged cannot be accepted for return. Please allow an average of 1-2 weeks for full processing, and another 7 - 10 days after processing for your bank to post credit against your account.
If a package or item delivered to you arrives damaged, please refuse the shipment. If you have already accepted delivery before noticing the damage, please retain all packing materials unless instructed otherwise by AnaKatarina Design, and email us immediately at email@example.com. Claims for damaged or missing items must be reported to AnaKatarina Design within five days of receipt of your order. To return a damaged piece, please request a RMA, as described above, and you will receive a pre-paid fully insured shipping label via email. Once we receive the damaged item, we will send you a replacement piece, if available, within 10 business days. If a replacement piece is not available, then you will have the option of obtaining a refund.
Regarding international returns, additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to Canada Post). AnaKatarina Design reserves the right to charge your credit card for any fees we incur at time of package receipt.
The following items are non-refundable and sales are final.
1. Special and Custom Orders
2. Non-USD currencies.
3. Item(s) shipped over 30 days ago.
4. Exchanges, repairs, or resizing.
5. Items that became damaged or defective after delivery.
6. Engraved Items
We cannot accept items without an AnaKatarina Design Return Merchandise Authorization. Returns with missing paperwork or product cannot be processed.
For orders shipping to China, the 30-day period begins on the date you receive your order
We currently accept payments by Visa, MasterCard or American Express. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of the credit/debit card rejects authorization of payment to ANAKATARINA, we will not be held liable for any delay or non-delivery.
ANAKATARINA does not charge sales tax for orders delivered in the United States with the exception of deliveries in the state of Massachusetts, in which applicable sales tax will be added to the order amount.
Shipping costs are estimated in the shopping bag check out process, and are subject to additional fees based on the order total, shipping destination, and cost to insure your delivery.
Once we have shipped your order, you will receive an email update with shipping details and a FedEx tracking number. You may follow the link in the email to check the estimated arrival of your order. In the event of a production delay, we will promptly notify you with an updated timeframe. ANAKATARINA cannot be held liable for unanticipated delays in production, shipping or address verification.
All domestic shipments are handled by FedEx Priority Overnight and will require signature upon delivery. Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please be aware that all orders are processed Monday through Friday, and delivery time does not include Saturdays, Sundays or Holidays.
Please Note: Your order will only be shipped once payment and delivery details have been approved. If you require overnight delivery, please contact a ANAKATARINA team member at firstname.lastname@example.org and we will do our best to accommodate your request.
Our shopping bag is currently configured for users who are billing and shipping in the United States. We are, however, more than happy to work with international clients. Please contact our customer service department with your request via email, at email@example.com